Understanding How Pet Insurance Works
If you're considering pet insurance or already have a policy, it's important to understand how your cover works. Below, we've compiled answers to some of the most frequently asked questions about our pet insurance.
Can My Vet Be Paid Directly?
No, our pet insurance works on a reimbursement basis. This means you pay the vet upfront, and then submit your claim for reimbursement. We typically settle valid claims within 48 hours, provided all necessary documents are submitted. The only delays that may occur are due to public holidays, Sundays, or bank processing times.
Can I Go for Follow-Up Consultations?
Yes, you can take your pet for follow-up consultations. However, any follow-up visits for the same condition will be considered part of the initial claim, and you'll be covered up to the limits and sub-limits indicated on your policy schedule.
What is Third-Party Liability Cover?
Third-party liability cover protects you if your insured pet causes damage to property or harm to another person. If you become legally responsible for such damages, this cover will help you settle those costs, depending on your policy’s limits.
Do I Have to Visit a Specific Vet Practice?
No, you're free to visit any vet practice in South Africa, as long as the practice is qualified and registered with the appropriate regulatory bodies.
Are Vaccinations Covered?
Yes, vaccinations are covered up to a specified limit under the Wellness Benefit section of our Superior and Ultimate plans. Not yet a policyholder? You can explore all our plans and see the full range of benefits to find the one that best suits your pet's needs.
Get the Most Out of Your Cover
Understanding your pet insurance plan can help you get the best value. Make sure to regularly review your policy details, so you know exactly what’s included.
If you have any further questions or need assistance, feel free to call us on 0861 368 7873 or send an email to u2us@dotsure.co.za.
