Insurance is a safety net offering financial relief when unexpected events occur. But when you need to file a claim, the process can seem daunting. At dotsure.co.za, we strive to simplify insurance!
What is an Insurance Claim?
An insurance claim is a formal request to your insurance provider for compensation or coverage under your policy after an incident. It’s the first step in accessing the benefits outlined in your insurance contract.
How to Submit a Claim
Effortlessly submit your claim online in seconds, and we'll sort it out quickly and fairly.
Here are a few things to keep in mind:
- Notify Us Immediately
Early notification helps to expedite the process. - Submit Supporting Documentation
Ensure that you provide all requested documents, including photos, repair quotes, and incident reports. - Understand Excess Payments
Each claim involves an excess – a predetermined amount you must pay. This is outlined in your policy schedule and will be deducted from the final payout.
Related: How to Claim on Your Pet Insurance; How to Claim on Your Car Insurance.
What Happens Next?
Once the claim is submitted, we’ll assess the details and determine whether it meets the policy's terms. One of our friendly consultants will be in contact, and we aim to process all claims within 5 working days.
Customer Commitment
At dotsure.co.za, we adhere to the principles of Treating Customers Fairly (TCF). This means that every interaction is designed to ensure transparency, fairness, and a hassle-free experience.
