Your complaint must be accompanied by the following information:

• Policy number and/or claim number
• First name
• Last name
• Contact number
• Email address
• Details about your complaint, including all important facts
• Copies of all relevant documentation (previous correspondence, letters, quotations, proof of any losses incurred etc.)
• Your preferred solution

Dotsure Internal Resolution

The process

• Once your feedback or complaint has been received, it will be allocated to one of our Client Care Consultants.
• A letter of acknowledgement confirming receipt will be sent to you within two business days.
• The Client Care Consultant will investigate and liaise with the necessary departments to resolve your complaint.
• You will be notified of the outcome in writing within 7 business days.