Understanding the Claims Process

Having your car insurance claim rejected can be a frustrating experience, especially when you’re already dealing with the aftermath of an accident. At dotsure.co.za, we pride ourselves on offering a seamless claims process, but we understand that sometimes things don't go as planned.

RELATED: How to Claim on Your Car Insurance

 

Why Was My Car Insurance Claim Rejected?

First things first. Before taking action, it’s important to understand why your claim was rejected. Common reasons include:

  • Failing to meet policy terms.
  • Delayed reporting of the incident.
  • Non-disclosure of important information when you took out the policy.
  • Insufficient evidence to support the claim.

Make sure that you read the rejection letter carefully and understand the reason for the denial. This information is crucial when you take your next steps.

 

What Should I Do Next?

If your claim has been rejected, follow these steps to improve your chances of getting a resolution:

  1. Review your policy

Take time to go through your car insurance policy thoroughly. Ensure that you have met all the terms and conditions outlined in your agreement. This can give you clarity on whether the rejection is justified or if there’s room for an appeal.

  1. Contact our Client Care department

At dotsure.co.za, we believe in second chances, and our specialised client care department is here to help. Reach out to them immediately if you feel your claim has been unfairly denied. They are committed to investigating your complaint and contacting you within 24 hours.

Client Care Line: 0861 368 7873

  1. Prepare evidence

Gather all relevant documents and evidence related to your claim, such as accident reports, photographs, witness statements, and repair estimates. These can help strengthen your case during the review process.

  1. Submit a formal complaint

If your issue isn’t resolved within 24 hours, your complaint will be referred to our Internal Resolutions team, who will conduct a more thorough investigation. They’ll issue a formal decision in writing. Our goal is to learn from every experience and continuously improve our service.

Internal Resolutions Contact:
Tel: 0861 001 083
Email: resolutions@badgerins.co.za

 

How We Keep You Going Forward

We understand how stressful it can be to have a car insurance claim denied, but rest assured that we value your business and strive to resolve any disputes quickly and fairly.

Our goal is to ensure that every customer is treated with the utmost respect and professionalism.