From Car Hire to Repairs – How Your Insurance Steps In When You Need It Most
Dealing with a car accident or breakdown can be stressful, but having the right insurance partner makes all the difference. Whether it’s a minor fender-bender or a more serious incident, understanding the car insurance claim process ensures you get back on the road quickly, minus all the added stress.
What To Do After an Accident or Breakdown
Before you can think of insurance, there are a few things you should do:
- Safety First!
Move your car to a safe spot and turn on your hazards if possible. If you were in an accident, check yourself and others for injuries and then call for help. - Call For Help
Call for medical help if needed and alert the police. Once help is on the way, report the incident to your insurance provider.
- Document the Scene
For breakdowns: Take note of any strange sounds or warning lights before calling for help.
For accidents: Take clear photos of the scene and any damage. Exchange contact and insurance details with the other driver and if there were any witnesses, get their details, too.
- Submit Your Claim
With our 24/7 online Manage Portal, filing your claims and tracking their progress has never been easier.
RELATED: How to Claim on Your Car Insurance
How Can dotsure.co.za Assist You
It’s most likely that you will call your insurance provider during tough times, not when things are going smoothly, right? That’s why we believe insurance isn’t just about covering the costs. We aim to be there for you when you need us most.
1. Emergency Assistance
Give us a call, and we'll help you right there and then with:
- Medical Assistance: Immediate response and transportation to the nearest medical facility.
- Towing Services: We’ll tow your car to the nearest approved panel beater or workshop, whether it's a breakdown or an accident.
- Transport Assistance: We’ll arrange transport to a safe location or home for you and any of your passengers.
- Second Tow: Moved to the wrong repair shop? We’ll get your car to one of our approved panel beaters.
2. Car Hire Assistance
Stay mobile while your car is in the shop! We’ll contribute up to R1,000 towards car hire to keep your life moving.
3. Car Repairs
We have a range of trusted workshops and dealers ready to repair your car and get it on the road again!
Avoiding Claim Rejections
To avoid delays or rejections and keep things easy-peasy lemon squeezy, always:
- Report incidents promptly.
- Provide accurate and detailed information.
- Stay up to date with your premium payments.
We’ve Got You Covered
With dotsure.co.za car insurance, we’ve got your back from the moment an incident happens to when your car’s ready to drive again. Plus, we’ll ensure your motor insurance claims process is simple, stress-free and lightning-fast!
